FAQS

Also, if you prefer and don’t feel like reading through all this potent mind bending and illuminating info then you can call one of our experts in, Pro Support. Call or hit the chat button on the bottom right of the page and they will enlighten you.

A. This means that we have received your order, but it has not been shipped yet. We have the order and it is being taken care of. You will receive an email when your order has been shipped and in transit. We normally ship all orders the same day if they are placed before 2pm Pacific Time that day on Monday through Friday. If an order is placed after 2 PM, it will be shipped out the following business day.

A. Please look for the tracking number that we sent you when your order was shipped. Use this tracking number to find out where your order is and when it is expected to arrive. 

 Every location is different and international shipping has different policies, however generally we see first class orders received within 3-5 days, and Priority within 2-3 days. 

If a product is out of stock we do not allow you to purchase it as you will not receive it.

Yes, you will still receive a confirmation via email which will have a tracking number that you can use to track your package on either usps.com or ups.com but unfortunately our system will not allocate an order that was created as a guest into an account which was created after the order was originally processed.